Terms and Conditions

Last updated: March 2024

These terms apply when you purchase tickets for our Classes. Please read them carefully before you place any order, as they set out important information about your and our rights and obligations. You must be at least 18 years old to place an order.

Your attention is particularly drawn to clause 11 (Responsible Drinking), clause 12 (Health & Safety) and clause 20 (Our responsibility to you).

  1. Definitions

    “Class/es” means an experience at London Bridge Distillery School, our class options are described on our website.

  2. About us

    We are The Whisky Experience Ltd (trading as “London Bridge Distillery School”), a company registered in England and Wales under company number: 05510445. Our registered office is at: Elixir House, Whitby Avenue, Park Royal, London, NW10 7SF. Our VAT number is: 364 9511 76.

  3. How to contact us

    You can contact us by sending an email to [email protected] or calling us on 020 7631 3888.

  4. These terms
    1. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The Whisky Experience Ltd and any reference to ‘you’ or ‘your’ is to the person placing an order.
    2. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
    3. Please print out or save a copy of these terms and any emails from us for your records. These terms are only available in English.
    4. Your use of our website is governed by our Website Terms of Use which are also available on this website.
  5. Orders
    1. Please check your order carefully and correct any errors before you submit your order.
    2. Acceptance of your order takes place when we send you your e-ticket/s to the email address which you provided when you placed your order, at which point a legally binding contract is formed between you and us on these terms.
    3. If we do not accept your order, for example because we are unable to take payment, tickets to the Classes are no longer available, you are under 18 years old, or there has been a mistake regarding the pricing or description of the Classes, we will email you using the details you provided when you placed your order, explaining why we haven’t accepted the order and how to correct the order if it is possible. We have the right to reject any order, for any reason.
  6. Tickets
    1. You will be emailed an e-ticket/s, no physical ticket will be sent to you. You will be asked show your e-ticket on the day of the Class.
    2. You may not, without our prior consent, use any ticket in advertising, promotions, competitions, free draws or similar activities.
  7. Availability
    1. All Classes are subject to availability.
    2. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing our Classes. If this happens and it affects the Class you are planning to attend, we will notify you by email, cancel your order and provide you with a refund of any payments made by you for your Class.
  8. Making changes to your order

    If you would like to make any changes to your order after you have submitted it, please contact us using the details provided at clause 3, as soon as possible and we will let you know if it is possible to make a change to your order.

  9. The Class
    1. Descriptions of the Classes are set out on our website.
    2. We will provide the Class at the time(s) and on the date(s) chosen by you when making your order.
    3. The Class will be at the London Bridge Distillery School, 88 Borough High Street, London Bridge. London, SE1 1LL.
  10. Goods
    1. At the Class, you will make alcohol, and be given a bottle for you to take home. Although we remain responsible for the safe packaging of the liquid, you will be responsible for the taste of the liquid itself.
    2. If there is an issue with the packaging of the bottle, please contact us using the contact details provided at clause 3.
    3. Depending on the facts, we may replace the bottle with a similar product (noting that the liquid you made during the Class is unique), or offer you credit, or partial credit to the value of the bottle.
  11. Responsible drinking
    1. Attendees must be at least 18 years old on the date of the Class. Please bring ID and be prepared to provide this if asked.
    2. We promote and encourage responsible drinking by all attendees. Attendees are encouraged to eat before the Class and to drink plenty of water whilst at the Class. We will not allow participation in the Class and/or serve alcohol to anyone who has been excessively drinking.
    3. Anyone who does not drink responsibly may be asked to leave and will not be entitled to a refund, or to attend a rescheduled Class.
  12. Health and Safety
    1. If you have any specific access requirements, please contact us using the contact details at clause 3, so that we can try to accommodate your requirements.
    2. Please note that our Distillery School is downstairs and Classes are not accessible by lift.
    3. Please be aware that you have the option to consume drinks at the Class. Full allergen information is available on request. We do not serve food at the venue.
    4. As part of the Class, you may will be operating hot distilling equipment, safety precautions will be explained at the outset of the Class. Please act responsibly.
    5. As part of the Class, you may visit Borough Market to obtain materials for your Class. Please act responsibly.
  13. Security and prohibited items
    1. You must comply with instructions given by staff at the Class.
    2. The following are not permitted at the Class (unless expressly permitted):
      • empty sample bottles;    
      • your own food and drink;
      • laser pens;
      • animals, with the exception of guide dogs;
      • vapes and e-cigarettes; and
      • illegal substances.
    3. You are responsible for any personal property you bring to the venue.
  14. Photography and Filming

    If we intend to film or photograph the Class, we will ask you at the outset of the Class to confirm that you are happy to be recorded. Photographs and films may be used for training and marketing purposes.

  15. Prices
    1. Prices for our Classes are set out on the website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude any third party booking fees.
    2. Prices for our Classes may change at any time. Except as set out in clause 15.3 below, such changes will not affect existing orders.
    3. If there has been an error on the website regarding the pricing of any of our Classes and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled, provide you with a refund of any payments made by you for the Class, and notify you by email.
  16. Payment
    1. We use DesignMyNight to process online bookings, please see their terms and conditions in respect of accepted payment methods and note that all credit card and debit card payments will need to be authorised by the relevant card issuer.
    2. Full payment for the Class is required when you place your order. Payment will be taken from your card when you place your order.
  17. Where we make changes to the Class
    1. Programme
      We reserve the right to make alterations to the Class programme at any point, including during the Class (for example changing the order in which we run the Class), provided that the Class does not become materially different to when you made your order.
    2. Force Majeure
      We will do all that we reasonably can to host the Class at the time(s) and on the date(s) and at the venue advertised on our website. If we cannot do this, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays).
    3. Our right to reschedule or cancel
      We will do our very best to ensure that the Class goes ahead as planned, however, there may be circumstances in which we have reason to reschedule or cancel an Class, other than by reason of Force Majeure and therefore, we need to retain a right to cancel the Class at any time (see below).
    4. Your remedies where we make changes
      • Where: i) a delay is caused by circumstances beyond our reasonable control; or ii) where we have chosen to reschedule an Class; or iii) where we have cancelled an Class, we will work to reschedule your attendance.
      • If we are unable to offer attendance at a suitable Class, we will cancel your order and you will receive a full refund.
      • Where an Class is cancelled or rescheduled, we will notify you using the details you provided us with at the time of ordering.
  18. Your right to cancel and to receiving a refund
    1. You may cancel your order and receive a full refund up until 48 hours before the Class (“Cancellation Date”).
    2. To cancel your order, please contact us using the contact details provided at clause 3. To help us process your cancellation more quickly, please have your order number ready, or include it in the email.
    3. Please DesignMyNight’s terms and conditions for how your refund will be processed.
    4. If you cancel your order after the Cancellation Date, you will not be eligible for a refund, as we will have set up the venue for the Class.
  19. Problems with our Classes
    1. We must run our Classes with reasonable care and skill.
    2. If we do not run an Class with reasonable care and skill, you can ask us if you can attend another Class, or get some money back, if we are unable to offer you attendance at another Class.
    3. This is a summary of some of your key rights. For more detailed information on your rights visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
    4. If there is a problem with a service we have provided to you, please contact us as soon as reasonably possible.
  20. Our responsibility to you
    1. We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
    2. We are not liable for any loss or damage to any personal property you bring to the venue.
    3. If we breach these terms, or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
    4. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    5. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
  21. Your information

    Any personal information that you provide to us will be dealt with in line with our Privacy Notice, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

  22. No third party rights

    No one other than us, or you, has any right to enforce any of these terms.

  23. Transfer of rights
    1. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
    2. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.
  24. Complaints

    If you are unhappy with us or the services we have provided to you, please contact us using the contact details set out at the outset.

  25. Governing law and jurisdiction
    1. The laws of England apply to these terms and any disputes will be subject to the jurisdiction of the courts of England.