Terms and Conditions

Last updated: March 2024

These terms apply when you purchase tickets for our Classes. Please read them carefully before you place any order, as they set out important information about your and our rights and obligations. You must be at least 18 years old to place an order.

Your attention is particularly drawn to clause 11 (Responsible Drinking), clause 12 (Health & Safety) and clause 20 (Our responsibility to you).

  1. Definitions

    “Class/es” means an experience at London Bridge Distillery School, our class options are described on our website.

  2. About us

    We are The Whisky Experience Ltd (trading as “London Bridge Distillery School”), a company registered in England and Wales under company number: 05510445. Our registered office is at: Elixir House, Whitby Avenue, Park Royal, London, NW10 7SF. Our VAT number is: 364 9511 76.

  3. How to contact us

    You can contact us by sending an email to [email protected] or calling us on 020 7631 3888.

  4. These terms
    1. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The Whisky Experience Ltd and any reference to ‘you’ or ‘your’ is to the person placing an order.
    2. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
    3. Please print out or save a copy of these terms and any emails from us for your records. These terms are only available in English.
    4. Your use of our website is governed by our Website Terms of Use which are also available on this website.
  5. Orders
    1. Please check your order carefully and correct any errors before you submit your order.
    2. Acceptance of your order takes place when we send you your e-ticket/s to the email address which you provided when you placed your order, at which point a legally binding contract is formed between you and us on these terms.
    3. If we do not accept your order, for example because we are unable to take payment, tickets to the Classes are no longer available, you are under 18 years old, or there has been a mistake regarding the pricing or description of the Classes, we will email you using the details you provided when you placed your order, explaining why we haven’t accepted the order and how to correct the order if it is possible. We have the right to reject any order, for any reason.
  6. Tickets
    1. You will be emailed an e-ticket/s, no physical ticket will be sent to you. You will be asked show your e-ticket on the day of the Class.
    2. You may not, without our prior consent, use any ticket in advertising, promotions, competitions, free draws or similar activities.
  7. Availability
    1. All Classes are subject to availability.
    2. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing our Classes. If this happens and it affects the Class you are planning to attend, we will notify you by email, cancel your order and provide you with a refund of any payments made by you for your Class.
  8. Making changes to your order

    If you would like to make any changes to your order after you have submitted it, please contact us using the details provided at clause 3, as soon as possible and we will let you know if it is possible to make a change to your order.

  9. The Class
    1. Descriptions of the Classes are set out on our website.
    2. We will provide the Class at the time(s) and on the date(s) chosen by you when making your order.
    3. The Class will be at the London Bridge Distillery School, 88 Borough High Street, London Bridge. London, SE1 1LL.
  10. Goods
    1. At the Class, you will make alcohol, and be given a bottle for you to take home. Although we remain responsible for the safe packaging of the liquid, you will be responsible for the taste of the liquid itself.
    2. If there is an issue with the packaging of the bottle, please contact us using the contact details provided at clause 3.
    3. Depending on the facts, we may replace the bottle with a similar product (noting that the liquid you made during the Class is unique), or offer you credit, or partial credit to the value of the bottle.
  11. Responsible drinking
    1. Attendees must be at least 18 years old on the date of the Class. Please bring ID and be prepared to provide this if asked.
    2. We promote and encourage responsible drinking by all attendees. Attendees are encouraged to eat before the Class and to drink plenty of water whilst at the Class. We will not allow participation in the Class and/or serve alcohol to anyone who has been excessively drinking.
    3. Anyone who does not drink responsibly may be asked to leave and will not be entitled to a refund, or to attend a rescheduled Class.
  12. Health and Safety
    1. If you have any specific access requirements, please contact us using the contact details at clause 3, so that we can try to accommodate your requirements.
    2. Please note that our Distillery School is downstairs and Classes are not accessible by lift.
    3. Please be aware that you have the option to consume drinks at the Class. Full allergen information is available on request. We do not serve food at the venue.
    4. As part of the Class, you may will be operating hot distilling equipment, safety precautions will be explained at the outset of the Class. Please act responsibly.
    5. As part of the Class, you may visit Borough Market to obtain materials for your Class. Please act responsibly.
  13. Security and prohibited items
    1. You must comply with instructions given by staff at the Class.
    2. The following are not permitted at the Class (unless expressly permitted):
      • empty sample bottles;    
      • your own food and drink;
      • laser pens;
      • animals, with the exception of guide dogs;
      • vapes and e-cigarettes; and
      • illegal substances.
    3. You are responsible for any personal property you bring to the venue.
  14. Photography and Filming

    If we intend to film or photograph the Class, we will ask you at the outset of the Class to confirm that you are happy to be recorded. Photographs and films may be used for training and marketing purposes.

  15. Prices
    1. Prices for our Classes are set out on the website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude any third party booking fees.
    2. Prices for our Classes may change at any time. Except as set out in clause 15.3 below, such changes will not affect existing orders.
    3. If there has been an error on the website regarding the pricing of any of our Classes and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled, provide you with a refund of any payments made by you for the Class, and notify you by email.
  16. Payment
    1. We use DesignMyNight to process online bookings, please see their terms and conditions in respect of accepted payment methods and note that all credit card and debit card payments will need to be authorised by the relevant card issuer.
    2. Full payment for the Class is required when you place your order. Payment will be taken from your card when you place your order.
  17. Where we make changes to the Class
    1. Programme
      We reserve the right to make alterations to the Class programme at any point, including during the Class (for example changing the order in which we run the Class), provided that the Class does not become materially different to when you made your order.
    2. Force Majeure
      We will do all that we reasonably can to host the Class at the time(s) and on the date(s) and at the venue advertised on our website. If we cannot do this, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays).
    3. Our right to reschedule or cancel
      We will do our very best to ensure that the Class goes ahead as planned, however, there may be circumstances in which we have reason to reschedule or cancel an Class, other than by reason of Force Majeure and therefore, we need to retain a right to cancel the Class at any time (see below).
    4. Your remedies where we make changes
      • Where: i) a delay is caused by circumstances beyond our reasonable control; or ii) where we have chosen to reschedule an Class; or iii) where we have cancelled an Class, we will work to reschedule your attendance.
      • If we are unable to offer attendance at a suitable Class, we will cancel your order and you will receive a full refund.
      • Where an Class is cancelled or rescheduled, we will notify you using the details you provided us with at the time of ordering.
  18. Your right to cancel and to receiving a refund
    1. You may cancel your order and receive a full refund up until 48 hours before the Class (“Cancellation Date”).
    2. To cancel your order, please contact us using the contact details provided at clause 3. To help us process your cancellation more quickly, please have your order number ready, or include it in the email.
    3. Please DesignMyNight’s terms and conditions for how your refund will be processed.
    4. If you cancel your order after the Cancellation Date, you will not be eligible for a refund, as we will have set up the venue for the Class.
  19. Problems with our Classes
    1. We must run our Classes with reasonable care and skill.
    2. If we do not run an Class with reasonable care and skill, you can ask us if you can attend another Class, or get some money back, if we are unable to offer you attendance at another Class.
    3. This is a summary of some of your key rights. For more detailed information on your rights visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
    4. If there is a problem with a service we have provided to you, please contact us as soon as reasonably possible.
  20. Our responsibility to you
    1. We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
    2. We are not liable for any loss or damage to any personal property you bring to the venue.
    3. If we breach these terms, or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
    4. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    5. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
  21. Your information

    Any personal information that you provide to us will be dealt with in line with our Privacy Notice, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

  22. No third party rights

    No one other than us, or you, has any right to enforce any of these terms.

  23. Transfer of rights
    1. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
    2. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.
  24. Complaints

    If you are unhappy with us or the services we have provided to you, please contact us using the contact details set out at the outset.

  25. Governing law and jurisdiction
    1. The laws of England apply to these terms and any disputes will be subject to the jurisdiction of the courts of England.
  26. LBDS Bottle Re-make Prize Draw T&Cs


    These terms and conditions (the “Terms and Conditions”) govern your participation in the Promotion as operated by the Promoter and carry the following definitions:

    Closing Date means 11.59pm on 31/05/2024 in the Territory;

    Criteria means the Promotion will be judged by a computer program which produces verifiably random result, overseen by an employee of the Promoter.

    General Terms Conditions means the Promoter’s general terms conditions available here: https://londondistilleryschool.com/terms-and-conditions

    Notification means an email sent to the Winner.

    Prize means: 6 x 500ml bottles of Gin, Whisky or Rum, made to the Winner’s custom recipe.

    Promoter means The Whisky Experience Ltd, trading as “London Bridge Distillery School”

    Privacy Policy means the policy of the Promoter found at https://londondistilleryschool.com/data-privacy;

    Promotion means this promotion to win the Prize;

    Start Date means 15/05/2024, in the Territory;

    Territory means the United Kingdom;

    Website means https://londondistilleryschool.com; and

    Winner means the winner/s of the Prize, of which there will be one.

    Full Terms and Conditions

    1. Your entry to the Promotion is governed by these Terms and Conditions. Any entry or claim instructions are deemed to form part of the Terms and Conditions and by entering the Promotion you accept these Terms and Conditions and agree to abide by them, including any modifications.
    2. The Promoter reserves the right to refuse to award the Prize to anyone in breach of these Terms and Conditions.
    3. In the event of any conflict or inconsistency with any other communications, including the General Terms and Conditions and any advertising or promotional materials, these Terms and Conditions will prevail.
    4. Who can enter (eligibility)

    5. This Promotion is only open to residents in the Territory and entry must be submitted from within the Territory.
    6. To participate in the Promotion you must:
      1. have participated in a Distillery Class and created a recipe;
      1. be 18 years old or above;
      2. be of legal drinking age in your country of residence;
      3. be of legal age to enter promotions in your country of residence; and
      4. have access to the internet.
    7. How to enter

    8. To enter this Promotion please visit the London Bridge Distillery School Tripadvisor Page or Google Profile or and leave a review before the Closing Date.
    9. Entries must comply with these Terms and Conditions.
    10. The following categories of people are not eligible to enter the Promotion:
      1. officers, directors and employees of the Promoter, its parents, subsidiaries, or affiliates;
      2. individuals or entities responsible for the development and implementation of this Promotion, and any employees, officers or directors of any corporate body responsible for the same;
      3. individuals who are employees of, or members of the immediate family or household of, any of the above categories.
    11. Entrants may review using Tripadvisor, Google, or both. Only one entry per person per platform is valid for the Promotion. If more than one entry is received from the same person on the same platform, only the first entry will be accepted as an entry into the Promotion.
    12. No entries from agents, third parties, syndicates, organised groups or entries automatically generated by a computer, program, application, script or any automatic method will be accepted.
    13. No payment or purchase is necessary to enter or win as this is a free prize draw. A payment or purchase will not improve your chances of winning.
    14. Entries received after the Closing Date will not be considered.
    15. Where the entry instructions require the submission or creation of any material (including but not limited to text, photography or videography) such material shall not include any reference to any person whether visual or written unless you have obtained consent for such use.
    16. Due to the Promoter’s commitment to promoting a message of responsible drinking, we require all entrants to be sensible, responsible and considerate when interacting with this Promotion. We will monitor any posted submissions to ensure that they comply with the Promoter’s corporate social responsibility policies, including ensuring that it does not feature someone who is or appears to be under the legal drinking age or is made by someone under the legal drinking age, encourages illegal, irresponsible or immoderate drinking.
    17. Any entry that contains content that the Promoter, in its sole discretion, considers to be offensive or inappropriate in any way or that the Promoter considers, in its sole discretion, to infringe any intellectual property rights or other rights of any person, corporation or entity, will be considered ineligible and will be removed or destroyed by the Promoter.
    18. Entries that are in breach of any of the above requirements will be disqualified and removed by the Promoter.
    19. Incomplete, illegal, undelivered, stolen, misdirected or late entries will not be accepted regardless of cause, including, for example, because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind and the Promoter will not accept responsibility for entries that are not received for such reasons. The Promoter cannot accept proof of transmission as proof of receipt.
    20. The Promoter will not accept competition entries that are illegible, have been altered, reconstructed, forged or tampered with, that are photocopies and not originals or that are incomplete.
    21. The Promoter shall be the sole judge of which entries are valid entries and the result of the Promotion is final.
    22. The Promoter reserves the right at its sole and absolute discretion to disqualify any individual deemed to be ineligible, found to be attempting to circumvent the Promotion by tampering with the operation of the Promotion, setting up multiple accounts, using multiple identities or acting in a manner deemed by the Promoter to be in violation of the terms and conditions and, where necessary, to undertake all such action as is reasonable to protect itself against such fraudulent or invalid entries including, without limitation, to require further verification as to the identity, age and other relevant details of an entrant and their entry.
    23. The Promoter accepts no responsibility for failure or delay to receive an entry where such failure is due to circumstances outside the Promoter’s control.
    24. By entering the Promotion you confirm that you are eligible to do so and eligible to claim the Prize you may win by doing so. The Promoter may require you to provide proof that you are eligible to enter the Promotion and that your entry complies with these Terms and Conditions and reserves the right to withhold an award of a Prize if you do not provide proof or if the evidence shows reason to believe that your entry does not comply with these Terms and Conditions.
    25. Selecting the Winner

    26. The Prizes will be awarded in accordance with the Criteria.
    27. The Winner of the Prize shall be selected and contacted by the Promoter within 10 days after the Closing Date.
    28. The Promoter will make reasonable efforts to contact the Winner. The Promoter is not responsible for unsuccessful efforts to notify any potential winner.
    29. To receive the Prize each Winner must respond to the Notification within 7 days of the initial notification and shall fulfil all requirements detailed in the Notification within this timeframe. Requirements which may be detailed within the message may include confirmation/proof of the Winner’s identification and age and details of the address the Prize shall be sent to (if applicable). If requested by the Promoter or Agency (if an Agency is being used, “Agency” will be in the defined terms at the outset if there is one), the Winner may be required to sign documentation as required by law in their country of residence following receipt of the Notification.
    30. For the avoidance of doubt, “initial notification” shall be taken to mean the first day on which the Notification is sent by the Promoter to a winner.
    31. If a Winner fails to respond to or fails to fulfil the requirements detailed by the Promoter, in the Notification within the timeframe specified or they reject the Prize, the Winner will be disqualified, the Prize forfeited and an alternative Winner selected in the same manner as the original winner. If any prospective Winner is found to be ineligible for any reason or non-compliant with these Terms and Conditions, it will result in disqualification and the Prize will be awarded to an alternative Winner under the same terms as those set out above.
    32. Participants are encouraged to check their email inbox regularly after the Closing Date to ensure that they do not miss the Notification from the Promoter.
    33. Once a Winner has fulfilled all requirements detailed in the Notification delivery, or arrangement of the Prize shall be organised for that winner.
    34. The Promoter must publish or make available information that shows that the Prize has been won. If you object to your surname, county or winning entry being published or made available please contact the Promoter at by sending an email to [email protected] or calling us on 020 7631 3888.
    35. Prize

    36. The Winner shall receive the Prize.
    37. Each Winner is responsible for assessing its tax implications and paying any tax due or owing on the Prize received.
    38. No cash alternative is available for the Prize.
    39. The Prize is not assignable or transferable. No transfers or substitutions are permitted except that the Promoter reserves the rights to substitute a prize of equal or greater value due to unavailability or otherwise in its sole and absolute discretion.
    40. The Prize may not be claimed by a third party on your behalf.
    41. The decision of the Promoter regarding any aspect of the Promotion is final and binding and no correspondence will be entered about it.
    42. Prize may not be combined with any other offer.
    43. General

    44. You hereby confirm that all personal information submitted by you in entering the Promotion (the “Information”) is true and accurate. You are disclosing the Information to the Promoter for the Promotion. The Promoter will only use the Information for the purpose of operating and administering the Promotion (including, without limitation, sharing it with any Prize provider for the purposes of awarding and administering the Promotion), and for the further purposes set out or referred to in the Privacy Policy. The Promoter is the data controller in respect of the Information. Other than as set out in these Terms and Conditions and the Privacy Policy or as may be required by law or any enactment, and unless separate consent is received to use such Information for any other purpose, the Information will not be disclosed to any third party, other than members of The Whisky Exchange group or their appointed agencies as required to operate the Promotion.
    45. Where the entry instructions require the submission of materials to the Promoter, you confirm that as part of your entry you agree to granting the Promoter a permanent, royalty-free licence on the Promoter’s standard terms to use all images or other materials submitted to the Promotion by you. Ownership of the intellectual property rights in any images submitted shall vest in you. To be clear about what this means, if you win a Prize you will own the materials you submitted but the Promoter will be able to use them (e.g. by sharing them on social media) indefinitely.
    46. The Promoter may ask you to participate in publicity relating to the Promotion and the Promoter will ask you to consent to any such publicity, which may include the use of your name and your country of residence on the Promoter’s website, Facebook, Twitter and Instagram accounts.
    47. As far as is permitted by law, the Promoter assumes no responsibility or liability for any incorrect, incomplete or late entries, or for any faulty, incorrect, erroneous or failed electronic data transmissions, communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of the Promotion causing delays or disruption and any inaccessibility or unavailability of the internet or the Promoter’s websites or any combination of these.
    48. The Promoter and its associated companies, agents, contractors and sponsors, to the fullest extent permitted by law, assume no liability whatsoever for any direct or indirect damage, loss, or any injury suffered by any entrant (or guest of any entrant where applicable) participating in the Promotion as a result of accepting the Prize or the use or disclosure of an entrant’s Information in relation to the Promotion. This includes where they are unable to redeem their Prize due to a local government travel warning or due to any aspect of the Prize being changed. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
    49. In the event of exceptional circumstances outside its reasonable control the Promoter reserves the right to hold void, cancel or amend the Promotion or these Terms and Conditions at any stage, but will always endeavour to minimise the effect to entrants to avoid undue disappointment.
    50. The Promoter’s selection of the Winner is binding in all matters. To ensure fairness and integrity of the Promotion to all entrants, the Promoter will not enter any discussion regarding the running of this Promotion.
    51. The Promotion is void where prohibited or restricted by law.
    52. If any provision of these Terms and Conditions is determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
    53. The Promotion and these Terms and Conditions (and any non-contractual issues which arise out of or in connection with them) will be governed by the laws of the Territory but any dispute as to the meaning of these terms and conditions will be subject to the exclusive jurisdiction of the English courts.